Help centre
Frequently asked questions
Do you offer same-day flower delivery?
Yes. Selected arrangements are available for same-day delivery in eligible Dubai and Sharjah areas. Availability depends on flower stock, the chosen design, production capacity and open delivery slots.
Where do you deliver?
We deliver only within Dubai and Sharjah. Checkout addresses in Abu Dhabi, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain are not accepted.
How much is delivery?
Standard delivery is AED 25, and is complimentary on orders of AED 200 or more. Urgent, exact-time and re-delivery services may carry an additional charge and are subject to confirmation.
Can I choose an exact delivery time?
You can request exact-time delivery in the bag before checkout. It is subject to confirmation and an additional service charge. Standard deliveries are completed within the selected time window.
What are Classic, Signature and Grand sizes?
Classic is our smaller option, Signature is fuller and Grand is our statement size. Check the available size and composition details on the product page. If the size shown in a photograph is unclear, contact us before ordering.
Can I add a handwritten card?
Yes. Enter your message in the bag before checkout. A complimentary handwritten card is included with every flower order.
Can I send flowers anonymously?
Yes. Select anonymous delivery when ordering. We will not reveal the sender unless disclosure is required for safety, fraud prevention or law.
Will my arrangement look exactly like the photograph?
We preserve the palette, scale, flower style and premium character. Flowers are natural and seasonal, so stem placement and subtle shades vary. If a variety is unavailable, an equal or higher-value substitute may be used.
Can I request a custom bouquet?
Yes. Contact us with the occasion, preferred palette, flower dislikes, delivery date and desired scale. Custom work is confirmed after availability review.
How do I care for my flowers?
Care instructions are included on every product page and in our Flower Care guide. Keep flowers cool, hydrated and away from direct sun and strong air-conditioning.
Can I change or cancel my order?
Contact us as soon as possible. Changes depend on preparation and dispatch status. Bespoke and already-prepared orders may not be cancellable.
What happens if the recipient is unavailable?
Our team will call the recipient or ordering customer. Re-delivery, waiting time or an alternative drop-off may carry a charge depending on the circumstances.
Do you offer corporate flower subscriptions?
Yes. Weekly and fortnightly flowers are available for receptions, offices, restaurants, hospitality and private residences.
Can you prepare flowers for events and launches?
Yes. We create event flowers, branded client gifts, launch arrangements and recurring floral programs. Use our Corporate Flowers page to enquire.
How can I contact MORELESS Moments?
Use our contact form for order support, or visit @moreless_events on Instagram to see more of our work.