This Privacy Policy explains how MORELESS Moments collects, uses and shares personal information when you visit our website, place an order or contact us.

Information we collect

We may collect customer contact details, billing and delivery information, recipient name and phone number, card-message content, order history, device and browser information, website interactions and communications with our team. Payment-card details are processed by our payment providers and are not stored by us in full.

How we use information

We use personal information to process and deliver orders, contact customers and recipients, prevent fraud, provide customer service, personalise the shopping experience, maintain business records, improve our services, send marketing where permitted, and meet legal or regulatory obligations.

Recipient information

When you provide another person’s name, phone number or address, you confirm that you are authorised to provide it for the purpose of arranging the gift and delivery. We use recipient information only as reasonably required to prepare and complete the order, provide support, prevent misuse and comply with law.

When we share information

We may share necessary information with Shopify, payment processors, delivery partners, technology and hosting providers, professional advisers and public authorities where legally required. Service providers may process information in other countries and are expected to protect it appropriately.

Cookies and analytics

Our website uses necessary cookies and may use analytics, preference and marketing technologies to operate the store, remember choices, measure performance and improve advertising. Available browser and cookie controls can be used to manage optional technologies.

Marketing

We send promotional email or messages only where permitted. You can unsubscribe using the link in a message or contact us. Service messages about an order are not marketing.

Retention and security

We retain information only for as long as reasonably necessary for the purposes described, including legal, accounting, dispute and fraud-prevention requirements. We use reasonable organisational and technical measures to protect personal information, but no system is completely secure.

Your choices and rights

Subject to applicable law, you may request access, correction, deletion or restriction of certain personal information, or withdraw consent where processing depends on consent. We may need to verify your identity before responding.

Changes to this policy

We may update this policy when our services, technology or legal obligations change. The current version will be posted on this page.

Contact

For a privacy request, use our Contact page and write “Privacy request” in your message.