Refund policy

Fresh and perishable products

Flowers and plants are fresh, perishable and made to order. They cannot be returned simply because the recipient changed their mind. This policy does not limit any rights that apply under UAE consumer-protection law.

Quality concerns

If flowers arrive damaged, materially wilted or substantially different from the accepted order, contact us as soon as possible and preferably within two hours of delivery. Include the order number, a description of the issue and clear photographs of the entire arrangement and affected flowers. Please keep the product until our team completes its review.

Our remedy

After review, we may offer an appropriate replacement, partial refund, full refund or store credit depending on the circumstances. A refund, when agreed, is returned to the original payment method. Bank or payment-provider processing times are outside our control and will be communicated when the refund is approved.

Seasonal substitution

Natural flowers vary in shade, shape and stem position. If a listed variety is unavailable, we may substitute a flower of equal or higher value while preserving the agreed palette, overall size and character. A reasonable seasonal substitution is not considered a defect.

Cancellations and changes

Contact us immediately if you need to change or cancel an order. Requests are subject to preparation and dispatch status. Once flowers have been sourced, conditioned, arranged or dispatched, cancellation may not be possible. Bespoke, branded, pre-ordered and corporate work can be non-refundable once production or purchasing has started.

Incorrect information and failed delivery

Refunds are not normally available when delivery fails because the customer supplied an incorrect address or phone number, the recipient refused the order, or access was not available. We will try to find a practical solution and will explain any re-delivery charge.

Non-floral add-ons

If a physical add-on such as chocolates, a vase, balloon or keepsake arrives damaged or is missing, contact us promptly with photographs. We will review the issue and arrange an appropriate replacement or refund.